INFO

CUSTOMER SERVICE

We do our best to answer most questions on our FAQ page. For any other inquiries please email theshop@standardhotels.com

For all hotel related inquiries please visit http://www.standardhotels.com/contacts/new

PARTNERSHIPS

If you're interested in working with us, please email theshop@standardhotels.com.

RETURNS

POLICY
If for any reason you are not happy with your purchase, you may return your item within thirty (30) days of receipt. If you would like to exchange an item, you will need to place a NEW order for the item that you wish to exchange. Unfortunately, at this time we cannot take returns for international orders.

*Some products are FINAL SALE and will be noted in the product description.

*All swimwear is final sale.

CONDITIONS
Items must be returned in their original condition (unworn, unwashed, unaltered) with the tags attached.

REFUNDS
Refunds will be issued to your original method of payment, less shipping. Please allow 7 to 10 business days from the time your package arrives back to us for a refund to be issued.

REQUEST A RETURN
Please use this link to request a return and print shipping labels. Unauthorized returns will not be accepted. Please email theshop@standardhotels.com if you have further questions. *Please note a 3% restocking fee will be discounted from your original payment.

SHIPPING

SHIPPING RATES & TIMING
All domestic orders are shipped via UPS Ground or FedEx Overnight. All international orders are shipped via FedEx and take up an estimated 14 days for shipping. Please note we do not pay or estimate VAT taxes for international orders.