How do I know my size?

The sizing chart right below the size drop down will tell you exactly what size to get based on your measurements. This is a judgment free zone, so feel free to enjoy an extra glass of wine while measuring.

Is this men’s or women’s clothing?

We don’t discriminate and we don’t believe there are only two sexes, so most of our items are unisex. If you are a men’s medium you are likely also an M in our collection. If you are a women’s medium you are likely a S in our collection.

I placed an order and did not receive an email confirmation?

You can always check the status of your order by clicking on My Account in the navigation bar. Still don’t see it? Email customer service at theshop@standardhotels.com.

I forgot my login, help!

Just click forgot password and follow the steps to update your password. We have made it simple.

Can I buy gift cards?

Yes! You can purchase gift cards here. Note, these gift cards are only redeemable on Shopthestandard.com, they are not redeemable at any of our properties.

Do you offer free shipping?

We offer free domestic ground shipping for all orders over $65.

How long will it take to get my order?

Ground Shipping takes around 3-7 business days.  Expedited Shipping should arrive the following business day. Please note, if your order is placed after 3pm EST, the order will be shipped the next business day.

Do you ship internationally?

Yes! Please review our international shipping policies here on the site. 

Will I get tracking information?

Once your order has been processed for delivery and shipped out from our facilities, you will receive a shipping confirmation email that contains a tracking number. If you don't receive an email, double check your Spam folder!

I need to return my item

If for any reason you are not happy with your purchase, excluding our Sealy mattresses and foundations, you may return your item within thirty (30) days of receipt. Refunds will be issued to your original method of payment. Unfortunately at this time we cannot take returns for international orders.

Please note on our product descriptions, some products are FINAL SALE.

Request returns and print shipping labels here. Please note a $7.95 restocking fee will be applied.

Sealy Mattresses and Foundations

All Sealy mattresses and foundations are final sale, we do not offer returns or refunds on our Sealy products. But Sealy does offer a 10 year warranty.

One of the best mattresses. One of the best warranties.

At Tempur Sealy, your comfort is as important to us as your guests’ comfort is to you. That’s why we offer one of the industry’s strongest warranties.

Length of limited warranty

Your 10 year limited warranty protects you from the day you purchase your sleep set. In the event that we repair or replace your sleep set, this warranty continues your protection from the original date of purchase.

Limited warranty coverage

Your warranty covers the following items during normal wear:

Mattress

Torn handles, stitches pulled out of the handle where it’s sewn to the mattress, or tears in the mattress fabric where the handles are attached (only if it is determined that handles were not used for moving or carrying the mattress)Coils or wires that are loose or brokenCoils or wires that protrude or rip through the fabricBody indentations of 1½″ or greaterSagging: Your mattress must be continuously supported by a matching foundation, or equivalent, with an appropriate frame. The frame has to include a rigid center support with at least five legs. A rigid center support is equal to a support that extends from the frame to the ground.

Foundation

Splits in the wood frame, except those caused by abuseSqueaks, rattles or other noisesBent, loose or defective beam and / or center support railLoose or broken module wireCompression of modulesUn-stapling of modulesSagging: A proper bed frame must continuously support the foundation. For full, full XL, queen and king sets, a rigid center support with at least five legs is necessary.

What’s not covered?

Items and damages not specifically listed in the Warranty Coverage section are not covered:

Mattress fabricBorder wires, which run along the perimeter of the mattress and foundation, if it was determined that the border wire was bent after delivery by Tempur SealyStructural damage from using an improper bed frame (this warranty applies to full, full XL, queen and king size mattresses or foundations ONLY if they are used on an appropriate frame with a rigid center support having five legs)Used bedding, or bedding sold “as is,” and floor modelsBed heightComfort preferenceBody indentations of less than 1½″Mattress damage due to an inappropriate foundation (a mattress is designed for full performance when used in conjunction with a foundation as part of a total sleep set)Replacement of another piece in the sleep set, unless that piece is defective, tooMattress or foundation due to abuseTransportation costsSheet fitTorn handles, stitches pulled out of the handle where sewn to the mattress, or tears in the mattress fabric where the handles are attached (if it is determined that handles were used for moving or carrying the mattress)

Definitions of defect and non-defect

Defect

Indentations 1½″ or greaterIndentations ¾″ or greater on memory foamTape blow-outHelical spin-outSmell that will not dissipatePoor craftsmanship

Non-defect

Comfort preferenceBed heightFabricSpills, burnsBent or broken border wireDamage due to abuse or misuseDamage due to use with inappropriate foundationDamage due to use with inappropriate frame“As-is” beddingFloor modelsUnreasonably unsanitary conditionsTape edging (usually pulled)Bending an innerspring mattress more than 20 degrees

I lost my return label, can I get another one?

Please email customer theshop@standardhotels.com to get your shipping label resent.

Can I return my online order in-store?

At this time we cannot accept online returns or exchanges at our brick-and-mortar Standard Shops.

When will I be refunded?

Please allow 10-14 business days from the time your package arrives back to us for a refund to be issued.

What type of payments do you take?

We take all major credit cards, Apple Pay and PayPal. 

When will I be charged?

You are charged at the time of purchase.